The Fulham Medical Centre

HOW DO I...
REGISTER WITH THE PRACTICE?

The practice welcomes new patients who live in our area. When registering, patients are asked to complete a questionnaire. We prefer that all the other members of your family join the practice at the time of the initial registration. We believe that good primary medical care depends on the doctors knowing the whole family and its problems. At your first consultation you will be invited to have your blood-pressure and urine checked. We expect all cervical smear tests and immunisations to be undertaken at our surgery.

HOW DO I...
OBTAIN TELEPHONE ADVICE?

If you wish to speak to a doctor there is a telephone advice slot each morning after surgery. The doctors are happy to speak to you on the phone if it is not interrupting a consultation. This may save you time by avoiding unnecessary consultations or visits.

Please phone between 11.30am and 12 noon. You may be asked to phone back later if the doctor has been particularly busy that morning.

HOW DO I...
MAKE AN APPOINTMENT?

Patients are seen by appointment only at 10-minute intervals. All urgent and non-urgent appointments can be arranged through the receptionists.

If more than one member of your family needs to see the doctor please make sure you book one appointment for each person. If you have several problems you would like to discuss please book a double appointment.

Most appointments are bookable on the day. However, each doctor has six appointments per day, which can be booked up to two weeks in advance.

Please make one appointment per patient and let us know as soon as you can if you cannot attend, so that another patient can take your place. We do use text messages to send appointment reminders and other information direct to patients' mobile phones. The service also allows you to cancel appointments quickly and easily if you need to. To find out more and sign up call our reception team on 020 7385 6001.

HOW DO I...
REQUEST A HOME VISIT?

Please telephone before 10.00am if you are too ill to attend the surgery and wish to request the doctor to visit you at home.

HOW DO I...
OBTAIN TEST RESULTS?

These are available over the telephone. Please ring between 12 noon and 12.30pm for assistance.

HOW DO I...
OBTAIN REPEAT PRESCRIPTIONS?

For safety reasons requests cannot be accepted by telephone as this could lead to mistakes (some drugs have similar-sounding names).

To provide a safe and speedy service most prescriptions are computerised. If you are on repeat medication you will have a print-out of all your drugs. When you require a repeat prescription please submit the print-out by hand, post or fax to the surgery indicating the items you require. Please allow 48 hours before collection. If you wish us to post it back to you, please enclose a stamped addressed envelope.