The Fulham Medical Centre

Other Information

PRACTICE CHARTER

We have a practice charter which is displayed in the reception area. It explains how we feel we can help you and also how you can help us.

EQUALITY

We do not discriminate against any person on the grounds or race, gender, social class, age, religion, sexual orientation, disability or medical condition.

PATIENT CONFIDENTIALITY AND DATA PROTECTION

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

ZERO TOLERANCE

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

PATIENTS' COMMENTS

Patients' comments and suggestions are welcomed. A "Comments and Complaints" box is situated at the entrance for your contributions.

COMPLAINTS

We always try to give patients the best services possible but there may be times when you feel that has not happened. Our practice complaints procedure is available on demand from the front desk. If you are making a complaint please initially write to our manager. This will not affect your right to complain to the Primary Care Trust should you wish to do so.

PALS (Patient Advice and Liaison Service)

NHS Hammersmith and Fulham's PALS team can provide information about other health services in the borough and general advice about your rights and entitlements to NHS treatment.

The PALS phone line is open Monday to Friday 9.00am to 5.00pm on 0800 389 9092.

Or you can email pals@hf-pct.nhs.uk